Safety on Kempt
Your safety and privacy are our priority. Learn how Kempt protects you and what to do if you have concerns.
Emergency? If you're in immediate danger, call 911 or your local emergency services immediately.
For cleaners
Your safety matters
Kempt is committed to creating a safe environment for independent cleaning professionals.
All customers must create verified accounts and agree to our Terms of Service before booking. Payment information is required to subscribe, which helps ensure accountability.
Customers pay through Kempt, ensuring you receive payment for completed work. Weekly payouts are deposited directly to your bank account via Stripe.
Never accept payment outside of Kempt — it voids our protections for both parties.
Use in-app messaging to communicate with customers. This creates a record that can help resolve disputes and protects you if issues arise.
Our policies cover cancellations, disputes, and conduct expectations. Customers who violate policies may have their accounts suspended.
Read our Terms of ServiceIf you encounter any problems with a customer — inappropriate behavior, unsafe conditions, or policy violations — report it to us. Your safety is important.
- Harassment or inappropriate communication
- Unsafe property conditions
- Requests for off-platform services or payment
- No-shows or access issues
Questions about safety?
Visit our Help Center for detailed information about our safety policies and practices.