Terms of Service

• "Platform" refers to the Kempt marketplace, including the website, mobile applications, and related services.
• "Customer" refers to individuals who use the Platform to find and subscribe to cleaning professionals.
• "Cleaner" or "Cleaning Professional" refers to independent professionals who offer cleaning services through the Platform.
• "Subscription" refers to a recurring monthly relationship between a Customer and a Cleaner, where the Customer subscribes to receive cleaning services at agreed-upon intervals.
• "We," "Us," "Our" refers to Kempt, the Platform operator.

Kempt is a marketplace platform. We provide tools for discovery, subscriptions, scheduling, messaging, and payment processing. We do not:

• Employ or control cleaning professionals
• Set pricing for cleaning services (cleaners set their own rates)
• Provide cleaning services directly
• Guarantee service quality or outcomes

Cleaners are independent contractors who determine their own pricing, availability, and service offerings. The contractual relationship for cleaning services is between the Customer and the Cleaner.

Customers subscribe to a preferred Cleaner and select a monthly subscription plan. Each plan specifies:

• The number of cleaning visits per month
• Monthly subscription price (set by the Cleaner)
• Rollover and backup visit policies

Payment Processing: Kempt facilitates payments through Stripe. Subscription charges are processed monthly. Individual cleaning bookings are charged based on the agreed service rate.

Platform Fee: Kempt charges a platform fee on transactions to support marketplace operations. This fee is transparently disclosed to Cleaners.

For detailed subscription mechanics, credits, and billing cycles, see our Help Center.

Customers may cancel individual bookings or subscriptions according to the policies outlined in our Help Center. Refund eligibility depends on cancellation timing and subscription terms.

Cleaners may cancel bookings in accordance with Platform policies. Repeated cancellations may affect a Cleaner's standing on the Platform.

All refunds are processed through Stripe and may take 5-10 business days to appear in your account.

All users of the Platform agree to:

• Provide accurate and complete information
• Maintain the security of their account credentials
• Use the Platform in compliance with all applicable laws
• Treat other users with respect and professionalism
• Not misuse the Platform for fraudulent or harmful purposes

Customers are responsible for providing accurate service location information and ensuring safe access to the cleaning site.

Cleaners are responsible for delivering services professionally, maintaining appropriate insurance, and complying with local business regulations.

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information.

Address Privacy: Customer addresses are never publicly displayed. Location information is shared only with subscribed Cleaners for service delivery purposes.

In the event of a dispute between a Customer and a Cleaner, we encourage direct communication through the Platform's messaging system.

For unresolved issues, contact our support team through the Help Center. Kempt may assist in resolving disputes but is not a party to the service contract between Customers and Cleaners.

To the maximum extent permitted by law, Kempt is not liable for damages arising from:

• Service quality or outcomes provided by Cleaners
• Disputes between Customers and Cleaners
• Property damage or personal injury during service delivery
• Interruptions or errors in Platform availability

The Platform is provided "as is" without warranties of any kind. Users are encouraged to verify Cleaner credentials, reviews, and insurance coverage before booking.

We may update these Terms from time to time. When we make changes, we will update the "Last Updated" date at the top of this page and notify users through the Platform or via email.

Continued use of the Platform after changes constitutes acceptance of the updated Terms.

If you have questions about these Terms, please contact us through our Help Center or email us at legal@kempt.com.