Safety on Kempt
Your safety and privacy are our priority. Learn how Kempt protects you and what to do if you have concerns.
Emergency? If you're in immediate danger, call 911 or your local emergency services immediately.
For customers
How we protect you
Kempt provides tools and policies to help you feel safe when using our marketplace.
Your exact address is only shared with your subscribed cleaner after you book. During discovery, cleaners only see your general area to determine if they serve your location.
Read our Privacy PolicyAll payments are processed through Stripe, a trusted payment provider. Your payment details are never shared with cleaners. Never pay outside the platform.
Kempt will never ask for payment via cash, Venmo, or other off-platform methods.
Review cleaner profiles, ratings, and reviews from other customers before subscribing. All cleaners agree to our Terms of Service and Community Standards.
View Community StandardsCommunicate with your cleaner through our secure messaging system. This keeps a record of conversations and helps resolve any disputes if they arise.
If you experience any issues — unprofessional behavior, safety concerns, or service quality problems — please report them. We take all reports seriously and will investigate.
- Unprofessional conduct or communication
- Service quality issues or damages
- Safety or privacy concerns
- Requests for off-platform payment
Questions about safety?
Visit our Help Center for detailed information about our safety policies and practices.