How It Works

Kempt connects customers with independent cleaning professionals. Learn how the marketplace works for you.

For customers

Find your cleaner, subscribe, and book

Kempt is a subscription-first marketplace. You subscribe to a preferred cleaner, then book recurring cleanings within your plan.

Step 1

Browse Cleaners

Search for cleaning professionals in your area. Filter by services offered, availability, ratings, and more.

Step 2

Review Profiles

Read reviews from other customers, view cleaner qualifications, and check their availability to find the right fit.

Step 3

Choose a cleaner and select from their subscription plans. Each cleaner sets their own pricing and plan options.

Step 4

Book Cleanings

Schedule cleanings within your plan's monthly credits. Pick times that work with your cleaner's availability.

Step 5

Message Directly

Communicate with your cleaner through secure in-app messaging. Discuss preferences, access instructions, and more.

Step 6

Rate & Review

After each cleaning, leave feedback to help your cleaner improve and help other customers make informed choices.

Your safety and satisfaction are our priority

Secure Payments

All payments are processed securely through Stripe. Cleaners receive weekly payouts. Your payment information is never shared.

Direct Communication

Message your cleaner directly through the app. Discuss preferences, provide access instructions, and stay coordinated.

Reviews & Ratings

Read honest reviews from verified customers. Ratings help you find reliable cleaners and help cleaners build their reputation.

Have questions?

Find answers about subscriptions, cancellations, and more.